Purpose
The service side of our business is critical to the leasing and resident retention process. The efficiency of our service department is critical to the operation of the community.
Standard
The Maintenance Supervisor is responsible for providing direction to the service team on an ongoing basis throughout the day.
Service team members must complete assigned tasks as directed by the Maintenance Supervisor or Property Manager.
Task Breakdown
Beginning of Day Procedures:
1. Review current service requests and determine next steps.
2. Prioritize service requests (emergencies, make-readies, apartment repairs, preventive maintenance).
3. Review move-in and move-out schedule and any vacant units available for showing.
4. Call vendors as necessary to schedule any tasks.
5. Determine parts to order after obtaining approval. Order those needed in accordance with the budget.
6. Conduct daily or weekly meetings with service team to communicate goals and projects.
7. Conduct a community walk to ensure grounds are clean.
End of Day Procedures:
1. Review open service requests and determine completion timelines.
2. Close all completed service requests.
3. Review and update the Make Ready Status Board for completion dates.
4. Determine move-in/move-out status, contact vendors, and confirm readiness for showing.
5. Verify all keys and equipment have been returned to the proper location.
6. Follow up on service requests not completed that day due to ordering parts.
7. Communicate outstanding issues with management.
Notes and Materials
Groundskeeper/Porter Daily Checklist
Bellaire Multifamily Management LLC - For Internal Use Only
Last Updated: January 2, 2026
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