Service Request Follow-up

Purpose

Service requests provide our staff with opportunities to communicate with and satisfy our residents. Through our follow-up, we communicate to our residents that their requests are important to us.

Standard

• Follow up on all service requests within 24 hours.

• Use feedback as a learning and training tool.

• Document follow-up in the resident’s file when applicable.

Task Breakdown

1. Review completed Service Requests.

2. Assign follow-up to the office or service team.

3. Call the resident to follow up.

4. If more repair is needed, submit a second request and notify leadership.

5. Log any relevant communication in the resident’s file.

6. Clarify with the service team if delays relate to contractors, parts, or schedules.

7. Note whether a return call is necessary.

Bellaire Multifamily Management LLC - For Internal Use Only

Last Updated: January 2, 2026