TEMPORARY IDENTIFICATION

Purpose

Only Regional Property Managers may address approval decisions involving temporary identification. All questions about application status must be directed to them when a Temporary ID is used.

Standard

• All on-site staff presented with a Temporary ID at the time of application, whether in person or online, must:

• Inform the applicant that verification through a Temporary ID may take up to three business days.

• Let the applicant know that permanent forms of ID (such as Driver’s License, U.S. Passport, Permanent Resident Card, or Concealed Handgun License) are preferred and may help expedite the process.

• If only a Temporary ID is provided, the Regional Manager must review the sufficiency of the ID, including clarity, consistency, and authenticity.

• The Regional Manager must also assess if the application raises any risk indicators, including:

• Online applications

• Guest did not tour the property

• Immediate move-in request

• Employer listed has a non-business email (e.g., Gmail, Yahoo)

• Employer's phone number does not match listed company address

• Forged or incorrect pay stub or mismatched address

• Prior landlord email or phone discrepancies

• Conflicting documentation (e.g., DOB/address)

• Local applications with rush timing (end of week/weekend submissions)

• If the Regional Manager determines no fraud based on the above, they may approve the application using the Temporary ID.

• If potential fraud indicators are found, the Regional Manager must forward the file and findings to the Regional Vice President for review.

• The Regional Vice President will repeat the same evaluation, and either approve/deny or take further steps with the applicant to gather supplemental identification.

• This may include requesting permanent ID or clarification of questionable documentation.

• If the application is denied, the Regional Property Manager must issue the appropriate Temporary Identification Denial Letter, noting the reason(s).

  
  

Bellaire Multifamily Management LLC - For Internal Use Only

Last Updated: January 2, 2026